NPS Calculator

Get a clearer view of your Net Promoter Score with our quick, free NPS calculator.

Detractors:

Total of those who rated you a 0, 1, 2, 3, 4, 5, or 6.

Passives:

Total of those who rated you a 7 or 8.

Promoters:

Total of those who rated you a 9 or 10.
1

Determine your Detractors.

Detractors are customers who are most likely to express dissatisfaction, speak negatively about your company, and hold unfavorable views of your business. They give ratings between 0 and 6.

2

Determine your Passives.

Passives are customers who are generally satisfied but unenthusiastic and easily influenced by competitors. They give ratings of 7 or 8.

3

Determine your Promoters.

Promoters are loyal customers who speak positively about your company and actively recommend you to others. They give ratings of 9 or 10.

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