Refund Policy

Introduction

At Reliqus Consulting, we are committed to ensuring our clients are completely satisfied with our services. Our refund policy is designed to provide clarity on the conditions under which refunds are granted. This policy outlines the procedures and circumstances for requesting a refund for our website development and digital marketing services.

General Refund Guidelines

1. Pre-Project Commencement: If a project is canceled before any work has begun, we will issue a full refund of the deposit.
2. Post-Project Commencement: If a project is canceled after work has begun, refunds will be prorated based on the amount of work completed at the time of cancellation.

Refund Eligibility

Refunds are generally considered under the following circumstances:

• Project Delay: If there are significant delays in project timelines caused solely by Reliqus Consulting.
• Unsatisfactory Deliverables: If the deliverables do not meet the agreed-upon specifications outlined in the project scope.
• Service Cancellations: If the client decides to cancel the service contract for reasons covered under our agreement.

Non-Refundable Conditions

Refunds are not issued under the following conditions:

• Change of Mind: If the client changes their mind about the project or services after work has commenced.
• Third-Party Costs: Any costs incurred for third-party services (such as domain registration, hosting, premium plugins, etc.) are non-refundable.
• Project Abandonment: If the project is abandoned due to lack of communication or response from the client for a period of 30 days.
• Completed Milestones: Payments for milestones already completed and approved by the client are non-refundable.

Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Contact us via email at info[at]reliqus.com or through our contact form with your refund request.
2. Include Details: Provide details of the project, reasons for the refund request, and any supporting documentation.
3. Review Process: Our team will review the request and may contact you for further information or clarification.
4. Decision Notification: We will notify you of our decision within 7 business days of receiving your request.

Partial Refunds

In some cases, partial refunds may be issued based on the extent of work completed and the specific circumstances of the project. These will be determined on a case-by-case basis.

Contact Us

For any questions regarding our refund policy or to request a refund, please contact us at:

• Email: info[at]reliqus.com
• Contact Form: Click here to contact us

Conclusion

At Reliqus Consulting, we aim to provide the highest quality of service and ensure our clients are fully satisfied with our work. We value your business and are committed to addressing any concerns you may have regarding our services.

Thank you for choosing Reliqus Consulting.